FAQ'S

Welcome to our FAQ page! Here, we’ve answered some of the most common questions to help you have the best shopping experience at Zeitlook. If you have any other questions, feel free to reach out to us.

What is the processing time for my order?

We process orders within 1-3 business days. Orders placed after 5:00 pm will be processed the following business day.

How long does delivery take?

The total delivery time is typically between 5-10 business days, depending on your location within Canada. We ship all orders via our "Free Shipping" method, ensuring fast and reliable delivery.

Do you offer free shipping?

Yes! We offer free shipping on all orders within Canada. There are no additional shipping costs.

Do you ship internationally?

Currently, we only ship to locations within Canada. We hope to expand our shipping options in the future!

How do I make a return?

You can return items within 30 days of receiving your order. To make a return, please ensure the product is unused, in its original condition, and with all tags attached. The return shipping cost will be the responsibility of the customer if the wrong item was ordered.

How do I contact you?

You can reach us by email at support@zeitlook.com or call us at +1 204-800-3600 during business hours (Monday to Friday, 9:00 am - 5:00 pm). We’re happy to assist you!

What is your order cutoff time?

Our order cutoff time is 5:00 pm. Orders placed after this time will be processed the next business day.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order online.

What if I made a mistake with my order?

If you’ve made an error with your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we can make changes. Once the order is shipped, we’re unable to modify it.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately after placing the order. We can update the address as long as the order hasn’t been processed or shipped.

Thank you for shopping at Zeitlook! If you have any more questions, don’t hesitate to reach out to us via our contact information above. Happy shopping!